We were getting an error code dH F indicating the defrost process was taking longer than expected. He reviewed the possible errors on the circuit board and the coils. The gentleman that came to our home was very nice and appeared to know what he was doing. After spreading 50 minutes on the phone with a CS representative we got a repair order number and subsequently and an appointment with National Platinum within 7 days. We contacted a local company before reaching out to LG. We started having issues with our refrigerator three or more weeks ago. Lg.com I am not exactly sure which interaction I am reviewing. We will also increase our overall rating.ĭone Yes, I would recommend this to a friend If National Platinum can accurately diagnose and fix the issue under the warrantee agreement we will be most pleased with the refrigerator we selected and just put the experience behind us. I recognize this could be just one of those times and not be a chronic condition of the model. On top of that no one likes having to respond to issues with an critical appliance. As long as one of use remains at home to reset the refrigerator following the error we are good to go but not a good place to be if we want to go away for a few days. Since then the temperature inside the refrigerator has remained at target at least until the dH F error reoccurs. The service person did a very good job checking the and defrosting the device replacing the defrosting element that he believed had failed. LG Support responded well and provided warranty service via National Platinum. Initially the temperature inside the refrigerator was well below what it should be 60- and 27-degrees F respectively. Since we started seeing the code the first time it has reappeared every 24-hour period following a reset. Lg.com Our refrigerator is not yet three years old and we are experiencing issues where we are seeing dH F defrost error code. ThinQ® Technology with Proactive Customer CareĬlear No, I would not recommend this to a friend LG's PrintProof™ fingerprint and smudge resistant finish easily wipes clean with a soft, dry cloth for a distinctive kitchen that handles real-life in style. Now you can have all of the things you love about stainless, without the need for special cleaners or constant attention. Only LG Door-in-Door® models include bonus door bins for added organization and storage. Simply knock twice on the glass to illuminate the contents within.įor those fly-by visits to the refrigerator, the Door-in-Door® feature allows you to get in and get out providing easy access to beverages and snacks. InstaView™ Door-in-Door® refrigerators have a sleek glass panel that allows you to see inside the easy access door without letting the cold air out. LG counter-depth refrigerators align with countertops and cabinetry for a uniform profile, creating a sophisticated built-in look without the high-end price tag. of space, you'll have room and room to grow. Nothing beats the convenience of having more food when you need it, and with a generous 22 cu. Get more space for groceries in a great feature-packed refrigerator. "Highest in Customer Satisfaction with French Door Refrigerators." Plus receive alerts for potential problem before they arise. Get recommended maintenance tips and usage reports to help keep your appliances running at their best. Now select LG appliances come with Proactive Customer Care, activated when you download the ThinQ® app and connect your smart appliance. Complete this guide to help ensure a successful delivery and installation.
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